Warranty Information
Tru Grit Fitness warrants the product the original customer to ensure that you can trust the product that you purchase from our company. Please review the warranty details listed below.
| Product |
Warranty Terms |
| Barbells |
Lifetime Warranty |
| Bench Frames |
Lifetime Warranty |
| Bushings & Bearings |
1 Year Warranty |
| Dumbbells |
3 Year Warranty |
| Grit Runner Tread |
Lifetime Warranty |
| Kettlebells |
Lifetime Warranty |
| Medballs |
2 Year Warranty |
| Rack Frames |
Lifetime Warranty |
| Rig Frames |
Lifetime Warranty |
| Sewing Seams |
3 Year Warranty |
| Structural or Product Welds |
Lifetime Warranty |
| Upholstery or padding |
90 Day Warranty |
| Wheels |
90 Day Warranty |
| Inflatable Tub |
1 Year Limited Warranty |
Warranty Details
Tru Grit Fitness will warranty all products from defect in material, workmanship, or functionality for the lifetime of the product. The warranty only applies to the original product purchased and is non-transferable. Please note that our warranty does not apply to product or barbell service and maintenance. We recommend you properly service and maintain your product for life long product longevity.
****Please note that warranty will not cover any product that has been damaged due to faulty or negligent use by the consumer. Tru Grit Fitness considers negligent or abusive miss use to include dropping product onto hard surfaces such as cement, dropping 10LB plates from overhead, dropping dumbbells from overhead, negligent storage of product in poor weather situations. Tru Grit Fitness will stand the test of time with proper care and use.****
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@biotivated.com. If your return is accepted, we will send you a return authorization number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@biotivated.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
Domestic Shipping Policy
Shipment processing time:
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment method
UPS Ground:
- Estimated delivery time 5-8 business days
Delivery delays can occasionally occur. We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
We currently do not ship outside the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
