At Biotivated, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations. That's why we've updated our return and cancellation policies to be more flexible and customer-friendly, including a new 30 Day Return Policy. For any queries, you can reach us via email at support@biotivated.com or call 1-307-776-5275.
IMPORTANT: Please contact us for specific item policies.
CANCELLATIONS (Before Order Ships)
- You can cancel your order anytime before dispatch at no charge, except for custom orders.
- Contact us promptly for a full refund at 1-307-776-5275, live chat, or email.
CANCELLATIONS OF CUSTOM ORDERS
- Custom or made-to-order products are non-cancellable and non-refundable.
- These items are created to your specifications or upon your order.
- Please contact us for clarity on whether your order is custom or made-to-order.
30 DAY RETURN POLICY
- Return new, unused, unassembled, resalable items in original packaging within 30 days of delivery for a refund.
- Refunds exclude original outbound shipping and any return shipping costs.
- For damaged or defective items, we aim to repair or replace them. Images of damage are required for processing.
30 DAY RETURN WINDOW
In addition to our flexible policies, we now offer a 30-day return window for your peace of mind.
- Within this period, you can return any new, unused, unassembled, and resalable items in their original packaging.
- Whether you've changed your mind or the product doesn't meet your needs, we're here to help facilitate your return.
- Keep in mind that the refund issued will be for the total amount of the order minus the original outbound shipping and any return shipping costs.
- If your return is due to a manufacturer defect or damage in transit, we'll work with you for a repair or replacement. For shipping errors, contact us at 1-307-776-5275.
- Please ensure items, especially those shipped via Freight, are returned with appropriate packaging and documentation, including a photo of the packaged item and the RMA number on the package.
Rest assured, our customer service team is dedicated to processing your return swiftly and efficiently, typically within 5-7 business days, though times may vary during high volume seasons.
REFUNDS AND RETURNS
- Terms vary by manufacturer - see individual product pages.
- The customer bears all shipping costs for returns and exchanges.
- A 25% cancellation fee plus return shipping costs may apply.
SHIPPING TERMS
- We aim to dispatch orders within 1-2 business days, with an estimated delivery time of 3-9 business days.
- Delays may occur beyond our control.
- Inspect the package upon delivery and report any damage within 24 hours.
- You are responsible for return shipping and new product shipping costs.
- Products must be returned unopened and unused. Restocking fees may apply.
- Report damages within 24 hours with photos, box, and SKU details.
- Warranty terms vary by manufacturer - see product pages.
- Return both items in a BOGO for a full refund.
- Returning one item entitles you to a replacement or store credit.
- Buyer responsible for return shipping and possibly restocking fees.
- We discourage fraudulent chargebacks and prefer resolving issues amicably.
BY USING OUR SITE, YOU CONSENT TO THESE TERMS OF USE. IF YOU DISAGREE, PLEASE REFRAIN FROM USING THE SITE.